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Post-pandemic Era-Global Contact Center Analytics Software Market Analysis 2020, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate


Published on: 2020-12-15 | No of Pages : 93 | Industry : FOOD

Publisher : X | Format : PDF

Post-pandemic Era-Global Contact Center Analytics Software Market Analysis 2020, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate

Summary



As the world continues to deal with COVID-19, economies are moving into recession, official counts of cases and deaths from COVID-19 have passed 4,000,000 and 280,000 at the time of this report. Many government announced a plan on reopening the national economy, but many countries are still at the stage of rising.



On a more positive note, we are already seeing signs of recovery as the COVID-19 risk is declining in China. Chinese original equipment manufacturers (OEMs) and suppliers are ramping up production. And there are increased investments in digital footprints in manufacturing. OEMs in other parts of the world are offering incentives to drive sales. XYZResearch published a report for global Contact Center Analytics Software market in this environment.



In terms of revenue, this research report indicated that the global Contact Center Analytics Software market was valued at USD XXX million in 2019, and it is expected to reach a value of USD XXX million by 2026, at a CAGR of XX % over the forecast period 2021-2026. Correspondingly, the forecast analysis of Contact Center Analytics Software industry comprises of China, USA, Japan, India, Korea and South America, with the production and revenue data in each of the sub-segments.



The Cisco Systems, Inc. (US) aims at producing XX Contact Center Analytics Software in 2020, with XX % production to take place in global market, ????Genpact Limited (Bermuda) accounts for a volume share of XX %.



Regional Segmentation (Value; Revenue, USD Million, 2015 - 2026) of Contact Center Analytics Software Market by XYZResearch Include

China

EU

USA

Japan

India

Korea

South America

Competitive Analysis; Who are the Major Players in Contact Center Analytics Software Market?

Cisco Systems, Inc. (US)

Genpact Limited (Bermuda)

Verint Systems Inc. (US)

8X8 Inc. (US)

Genesys (US)

Oracle Corporation (US)

Mitel Networks Corporation (Canada)

SAP SE (Germany)

NICE Ltd. (Israel)

Enghouse Interactive (US)

Five9, Inc. (US)

CallMiner (US)

Servion Global Solutions (India)

Major Type of Contact Center Analytics Software Covered in XYZResearch report:

Speech Analytics

Cross-channel Analytics

Predictive Analytics

Performance Analytics

Text Analytics

Application Segments Covered in XYZResearch Market

Log Management

Risk and Compliance Management

Real-Time Monitoring and Reporting

Workforce Management

Customer Experience Management



For any other requirements, please feel free to contact us and we will provide you customized report.



Table of Content

Table of Contents



Global Contact Center Analytics Software Market Analysis 2020, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate

1 Market Scope

1.1 Product Details and Introduction

1.1.1 Speech Analytics -Product Introduction and Major Manufacturers

1.1.2 Cross-channel Analytics -Product Introduction and Major Manufacturers

1.1.3 Predictive Analytics -Product Introduction and Major Manufacturers

1.1.4 Performance Analytics -Product Introduction and Major Manufacturers

1.1.5 Text Analytics -Product Introduction and Major Manufacturers

1.2 Market Snapshot

1.2.1 Major Companies Overview

1.2.2 Market Concentration

1.2.3 Six-Year Compound Annual Growth Rate (CAGR)

2 Regional Market

2.1 Regional Market Share in Terms of Production (2019-2026)

2.2 Regional Market Share in Terms of Revenue (2019-2026)

2.3 Regional Market Share in Terms of Consumption (2019-2026)

3 Global Contact Center Analytics Software Market Assessment by Type

3.1 Global Contact Center Analytics Software Production by Type (2015-2026)

3.2 Global Contact Center Analytics Software Revenue by Type (2015-2026)

3.3 China Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.4 EU Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.5 USA Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.6 Japan Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.7 India Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.8 Korea Contact Center Analytics Software Production and Revenue by Type (2015-2026)

3.9 South America Contact Center Analytics Software Production and Revenue by Type (2015-2026)



4 Global Contact Center Analytics Software Market Assessment by Application

4.1 Historical & Forecast Global Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.2 Historical & Forecast China Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.3 Historical & Forecast EU Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.4 Historical & Forecast USA Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.5 Historical & Forecast Japan Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.6 Historical & Forecast India Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.7 Historical & Forecast Korea Contact Center Analytics Software Consumption, Different Application Field (2015-2026)

4.8 Historical & Forecast South America Contact Center Analytics Software Consumption, Different Application Field (2015-2026)



5 Global Contact Center Analytics Software Average Price Trend

5.1 Market Price for Each Type of Contact Center Analytics Software in China (2015-2026)

5.2 Market Price for Each Type of Contact Center Analytics Software in EU (2015-2026)

5.3 Market Price for Each Type of Contact Center Analytics Software in USA (2015-2026)

5.4 Market Price for Each Type of Contact Center Analytics Software in Japan (2015-2026)

5.5 Market Price for Each Type of Contact Center Analytics Software in India (2015-2026)

5.6 Market Price for Each Type of Contact Center Analytics Software in Korea (2015-2026)

5.7 Market Price for Each Type of Contact Center Analytics Software in South America (2015-2026)

6 Value Chain (Impact of COVID-19)

6.1 Contact Center Analytics Software Value Chain Analysis

6.1.1 Upstream

6.1.2 Downstream

6.2 COVID-19 Impact on Contact Center Analytics Software Industry

6.2.1 Industrial Policy Issued Under the Epidemic Situation

6.3 Cost-Under the Epidemic Situation

6.3.1 Cost of Raw Material

6.4 Channel Analysis

6.4.1 Distribution Channel-Under the Epidemic Situation

6.4.2 Distributors



7 Contact Center Analytics Software Competitive Analysis

7.1 Cisco Systems, Inc. (US)

7.1.1 Cisco Systems, Inc. (US) Company Profiles

7.1.2 Cisco Systems, Inc. (US) Product Introduction

7.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.1.4 SWOT Analysis

7.2 Genpact Limited (Bermuda)

7.2.1 Genpact Limited (Bermuda) Company Profiles

7.2.2 Genpact Limited (Bermuda) Product Introduction

7.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Production, Revenue (2015-2020)

7.2.4 SWOT Analysis

7.3 Verint Systems Inc. (US)

7.3.1 Verint Systems Inc. (US) Company Profiles

7.3.2 Verint Systems Inc. (US) Product Introduction

7.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.3.4 SWOT Analysis

7.4 8X8 Inc. (US)

7.4.1 8X8 Inc. (US) Company Profiles

7.4.2 8X8 Inc. (US) Product Introduction

7.4.3 8X8 Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.4.4 SWOT Analysis

7.5 Genesys (US)

7.5.1 Genesys (US) Company Profiles

7.5.2 Genesys (US) Product Introduction

7.5.3 Genesys (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.5.4 SWOT Analysis

7.6 Oracle Corporation (US)

7.6.1 Oracle Corporation (US) Company Profiles

7.6.2 Oracle Corporation (US) Product Introduction

7.6.3 Oracle Corporation (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.6.4 SWOT Analysis

7.7 Mitel Networks Corporation (Canada)

7.7.1 Mitel Networks Corporation (Canada) Company Profiles

7.7.2 Mitel Networks Corporation (Canada) Product Introduction

7.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Production, Revenue (2015-2020)

7.7.4 SWOT Analysis

7.8 SAP SE (Germany)

7.8.1 SAP SE (Germany) Company Profiles

7.8.2 SAP SE (Germany) Product Introduction

7.8.3 SAP SE (Germany) Contact Center Analytics Software Production, Revenue (2015-2020)

7.8.4 SWOT Analysis

7.9 NICE Ltd. (Israel)

7.9.1 NICE Ltd. (Israel) Company Profiles

7.9.2 NICE Ltd. (Israel) Product Introduction

7.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Production, Revenue (2015-2020)

7.9.4 SWOT Analysis

7.10 Enghouse Interactive (US)

7.10.1 Enghouse Interactive (US) Company Profiles

7.10.2 Enghouse Interactive (US) Product Introduction

7.10.3 Enghouse Interactive (US) Contact Center Analytics Software Production, Revenue (2015-2020)

7.10.4 SWOT Analysis

7.11 Five9, Inc. (US)

7.12 CallMiner (US)

7.13 Servion Global Solutions (India)

8 Conclusion





List of Figure

List of Tables and Figures



Figure Product Introduction

Table Production (K Units) and Revenue (Million USD) of Major Players (2015-2020)

Figure Global Contact Center Analytics Software Production Market Share of Top 5 Players

Table CAGR of Major Market (2021-2026)

Table CAGR in Terms of Production of Each Type (2015-2026)

Table Regional Market Share in Terms of Production (2019-2026)

Figure Regional Market Share in Terms of Production (2019 - 2020)

Table Regional Market Share in Terms of Revenue (2019-2026)

Figure Regional Market Share in Terms of Revenue (2019 - 2020)

Figure Regional Market Share in Terms of Consumption (2019 - 2020)

Figure Regional Market Share in Terms of Consumption (2019 - 2020)

Table Global Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure Global Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure Global Contact Center Analytics Software Production Market Share (%) by Type (2019 -2020)

Table Global Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure Global Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure Global Contact Center Analytics Software Revenue Market Share (%) by Type (2019-2020)

Figure China Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure China Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure China Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure China Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure EU Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure EU Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure EU Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure EU Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure USA Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure USA Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure USA Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure USA Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure Japan Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure Japan Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure Japan Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure Japan Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure India Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure India Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure India Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure India Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure Korea Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure Korea Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure Korea Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure Korea Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Figure South America Contact Center Analytics Software Production (K Unit) by Type (2015-2026)

Figure South America Contact Center Analytics Software Production (K Unit) and Growth Rate (2015-2026)

Figure South America Contact Center Analytics Software Revenue (Million USD) by Type (2015-2026)

Figure South America Contact Center Analytics Software Revenue (Million USD) and Growth Rate (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure Consumption (K Unit) and Growth Rate (2015-2026)

Figure Different Application Field Consumption Market Share (%) (2019-2020)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure China Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure China Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure EU Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure EU Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure USA Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure USA Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure Japan Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure Japan Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure India Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure India Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure Korea Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure Korea Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Figure South America Contact Center Analytics Software Consumption (K Unit) and Growth Rate (2015-2026)

Figure South America Contact Center Analytics Software Consumption Market Share (%) by Application (2015-2026)

Table Historical & Forecast Contact Center Analytics Software Different Application Field Consumption (K Unit)

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in China

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in EU

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in USA

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in Japan

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in India

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in Southeast Asia

Table Market Price (USD/Unit) for Each Type of Contact Center Analytics Software in South America

Figure Value Chain Structure of Contact Center Analytics Software

Table Value Chain

Table Key Suppliers of Raw Material/Components

Table Key Downstream Customer in Each Application Field

Table Industry News List of Contact Center Analytics Software

Figure Cost Structure of Contact Center Analytics Software in 2020

Table Distributors/Traders List

Table Cisco Systems, Inc. (US) Profiles

Table Cisco Systems, Inc. (US) Contact Center Analytics Software Product Introduction

Figure Cisco Systems, Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure Cisco Systems, Inc. (US) SWOT Analysis

Table ????Genpact Limited (Bermuda) Profiles

Table ????Genpact Limited (Bermuda) Contact Center Analytics Software Product Introduction

Figure ????Genpact Limited (Bermuda) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Genpact Limited (Bermuda) SWOT Analysis

Table ????Verint Systems Inc. (US) Profiles

Table ????Verint Systems Inc. (US) Contact Center Analytics Software Product Introduction

Figure ????Verint Systems Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Verint Systems Inc. (US) SWOT Analysis

Table ????8X8 Inc. (US) Profiles

Table ????8X8 Inc. (US) Contact Center Analytics Software Product Introduction

Figure ????8X8 Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????8X8 Inc. (US) SWOT Analysis

Table ????Genesys (US) Profiles

Table ????Genesys (US) Contact Center Analytics Software Product Introduction

Figure ????Genesys (US) Electronics & Semiconductor Production, Revenue (2015-2020)

Figure ????Genesys (US) SWOT Analysis

Table ????Oracle Corporation (US) Profiles

Table ????Oracle Corporation (US) Contact Center Analytics Software Product Introduction

Figure ????Oracle Corporation (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Oracle Corporation (US) SWOT Analysis

Table ????Mitel Networks Corporation (Canada) Profiles

Table ????Mitel Networks Corporation (Canada) Contact Center Analytics Software Product Introduction

Figure ????Mitel Networks Corporation (Canada) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Mitel Networks Corporation (Canada) SWOT Analysis

Table ????SAP SE (Germany) Profiles

Table ????SAP SE (Germany) Contact Center Analytics Software Product Introduction

Figure ????SAP SE (Germany) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????SAP SE (Germany) SWOT Analysis

Table ????NICE Ltd. (Israel) Profiles

Table ????NICE Ltd. (Israel) Contact Center Analytics Software Product Introduction

Figure ????NICE Ltd. (Israel) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????NICE Ltd. (Israel) SWOT Analysis

Table ????Enghouse Interactive (US) Profiles

Table ????Enghouse Interactive (US) Contact Center Analytics Software Product Introduction

Figure ????Enghouse Interactive (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Enghouse Interactive (US) SWOT Analysis

Table ????Five9, Inc. (US) Profiles

Table ????Five9, Inc. (US) Contact Center Analytics Software Product Introduction

Figure ????Five9, Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????Five9, Inc. (US) SWOT Analysis

Table ????CallMiner (US) Profiles

Table ????CallMiner (US) Contact Center Analytics Software Product Introduction

Figure ????CallMiner (US) Contact Center Analytics Software Production, Revenue (2015-2020)

Figure ????CallMiner (US) SWOT Analysis

Table ????Servion Global Solutions (India) Profiles

Table ????Servion Global Solutions (India) Contact Center Analytics Software Product Introduction

Figure ????Servion Global Solutions (India) Contact Center Analytics Software Production, Revenue (2015-2020)