Post-pandemic Era-Global Contact Center Analytics Software Market 2015-2032, With Breakdown Data of Capacity, Sales, Production, Export, Import, Revenue, Price, Cost and Gross Margin
Summary
World trade was already slowing in 2019 before COVID 19 outbreak, weighed down by trade tensions and slowing economic growth, such as uncertainty generated from Brexit, the U.S.-China trade war, the Japan-South Korea trade war.
Trade is expected to fall by between 13% and 32% in 2020 as the COVID 19 pandemic disrupts normal economic activity and life around the world, according to the study of WTO.The decline in exports has been mainly due to the ongoing global slowdown, which got aggravated due to the current Covid-19 crisis. The latter resulted in large scale disruptions in supply chains and demand resulting in cancellation of orders.
XYZResearch’s analysis shows that as China started reopening its economy, world exports initially recovered across the board. But estimates of the expected recovery in 2021 are uncertain, with outcomes depending largely on the duration of the outbreak and the effectiveness of the policy responses.
This research report indicated that the global Contact Center Analytics Software market was valued at USD XXX million in 2019, and it is expected to reach a value of USD XXX million by 2026, at a CAGR of XX % over the forecast period 2021-2026. In terms of the export, China occupied more than XX % export market share in 2019, India occupied XX %. XXX is the second largest region around the world, it occupied about XX % export market share in 2019. In terms of the Local Capacity, XXX is the largest region around the world, it occupied about XX % export market share in 2019.
Regional Segmentation (Value; Revenue, USD Million, 2015 - 2026) of Contact Center Analytics Software Market by XYZResearch Include
China
EU
North America
Japan
India
Southeast Asia
South America
Middle East and Africa
Competitive Analysis; Who are the Major Players in Contact Center Analytics Software Market?
Cisco Systems, Inc. (US)
Genpact Limited (Bermuda)
Verint Systems Inc. (US)
8X8 Inc. (US)
Genesys (US)
Oracle Corporation (US)
Mitel Networks Corporation (Canada)
SAP SE (Germany)
NICE Ltd. (Israel)
Enghouse Interactive (US)
Five9, Inc. (US)
CallMiner (US)
Servion Global Solutions (India)
...
Major Type of Contact Center Analytics Software Covered in XYZResearch report:
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Application Segments Covered in XYZResearch Market
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management
For any other requirements, please feel free to contact us and we will provide you customized report.
Table of Content
Table of Contents
Global Contact Center Analytics Software Market 2015-2026, With Breakdown Data of Capacity, Sales, Production, Export, Import, Revenue, Price, Cost and Gross Margin
1 Market Scope
1.1 Product Details and Introduction
1.1.1 Speech Analytics -Product Introduction and Major Manufacturers
1.1.2 Cross-channel Analytics -Product Introduction and Major Manufacturers
1.1.3 Predictive Analytics -Product Introduction and Major Manufacturers
1.1.4 Performance Analytics -Product Introduction and Major Manufacturers
1.1.5 Text Analytics -Product Introduction and Major Manufacturers
1.2 Market Snapshot
1.2.1 Major Companies Overview
1.2.2 Market Concentration
1.2.3 Six-Year Compound Annual Growth Rate (CAGR)
2 Regional Market Analysis
2.1 China Contact Center Analytics Software Status and Prospect (2015-2026)
2.1.1 China Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.1.2 China Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.2 EU Contact Center Analytics Software Status and Prospect (2015-2026)
2.2.1 EU Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.2.2 EU Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.3 USA Contact Center Analytics Software Status and Prospect (2015-2026)
2.3.1 USA Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.3.2 USA Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.4 Japan Contact Center Analytics Software Status and Prospect (2015-2026)
2.4.1 Japan Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.4.2 Japan Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.5 India Contact Center Analytics Software Status and Prospect (2015-2026)
2.5.1 India Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.5.2 India Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.6 Southeast Asia Contact Center Analytics Software Status and Prospect (2015-2026)
2.6.1 Southeast Asia Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.6.2 Southeast Asia Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.7 South America Contact Center Analytics Software Status and Prospect (2015-2026)
2.7.1 South America Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.7.2 South America Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
2.8 Contact Center Analytics Software Status and Prospect (2015-2026)
2.8.1 Contact Center Analytics Software Market Size and Growth Rate (2015-2026)
2.8.2 Contact Center Analytics Software Local Capacity, Import, Export, Local Consumption Analysis (2015-2020)
3 Global Contact Center Analytics Software Market Assessment by Segment
3.1 Global Contact Center Analytics Software Capacity and Growth Rate
3.2 Global Contact Center Analytics Software Sales by Type
3.3 Global Contact Center Analytics Software Sales Revenue by Type
3.4 Global Contact Center Analytics Software Consumption by Application
4 Global Contact Center Analytics Software Market Assessment by Regions
4.1 Global Contact Center Analytics Software Production Analysis and Forecast by Regions (2015-2026)
4.2 Global Contact Center Analytics Software Sales Analysis and Forecast by Regions (2015-2026)
4.3 Global Contact Center Analytics Software Sales Revenue Analysis and Forecast by Regions (2015-2026)
5 Value Chain (Impact of COVID-19)
5.1 Contact Center Analytics Software Value Chain Analysis
5.1.1 Upstream
5.1.2 Downstream
5.2 COVID-19 Impact on Contact Center Analytics Software Industry
5.2.1 Industrial Policy Issued Under the Epidemic Situation
5.3 Cost-Under the Epidemic Situation
5.3.1 Cost of Raw Material
5.4 Channel Analysis
5.4.1 Distribution Channel-Under the Epidemic Situation
5.4.2 Distributors
6 Competitive Landscape
6.1 Global Contact Center Analytics Software Capacity Market Share of Manufacturers (2019-2020)
6.2 Global Contact Center Analytics Software Sales Market Share of Manufacturers (2019-2020)
6.3 Global Contact Center Analytics Software Sales Revenue Market Share of Manufacturers (2019-2020)
7 Contact Center Analytics Software Competitive Analysis
7.1 Cisco Systems, Inc. (US)
7.1.1 Cisco Systems, Inc. (US) Company Profiles
7.1.2 Cisco Systems, Inc. (US) Product Introduction
7.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.1.4 SWOT Analysis
7.2 Genpact Limited (Bermuda)
7.2.1 Genpact Limited (Bermuda) Company Profiles
7.2.2 Genpact Limited (Bermuda) Product Introduction
7.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Production, Revenue (2015-2020)
7.2.4 SWOT Analysis
7.3 Verint Systems Inc. (US)
7.3.1 Verint Systems Inc. (US) Company Profiles
7.3.2 Verint Systems Inc. (US) Product Introduction
7.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.3.4 SWOT Analysis
7.4 8X8 Inc. (US)
7.4.1 8X8 Inc. (US) Company Profiles
7.4.2 8X8 Inc. (US) Product Introduction
7.4.3 8X8 Inc. (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.4.4 SWOT Analysis
7.5 Genesys (US)
7.5.1 Genesys (US) Company Profiles
7.5.2 Genesys (US) Product Introduction
7.5.3 Genesys (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.5.4 SWOT Analysis
7.6 Oracle Corporation (US)
7.6.1 Oracle Corporation (US) Company Profiles
7.6.2 Oracle Corporation (US) Product Introduction
7.6.3 Oracle Corporation (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.6.4 SWOT Analysis
7.7 Mitel Networks Corporation (Canada)
7.7.1 Mitel Networks Corporation (Canada) Company Profiles
7.7.2 Mitel Networks Corporation (Canada) Product Introduction
7.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Production, Revenue (2015-2020)
7.7.4 SWOT Analysis
7.8 SAP SE (Germany)
7.8.1 SAP SE (Germany) Company Profiles
7.8.2 SAP SE (Germany) Product Introduction
7.8.3 SAP SE (Germany) Contact Center Analytics Software Production, Revenue (2015-2020)
7.8.4 SWOT Analysis
7.9 NICE Ltd. (Israel)
7.9.1 NICE Ltd. (Israel) Company Profiles
7.9.2 NICE Ltd. (Israel) Product Introduction
7.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Production, Revenue (2015-2020)
7.9.4 SWOT Analysis
7.10 Enghouse Interactive (US)
7.10.1 Enghouse Interactive (US) Company Profiles
7.10.2 Enghouse Interactive (US) Product Introduction
7.10.3 Enghouse Interactive (US) Contact Center Analytics Software Production, Revenue (2015-2020)
7.10.4 SWOT Analysis
7.11 Five9, Inc. (US)
7.12 CallMiner (US)
7.13 Servion Global Solutions (India)
8 Conclusion
List of Figure
List of Tables and Figures
Figure Product Introduction
Table Production (K Units) and Revenue (Million USD) of Major Players (2015-2020)
Figure Global Contact Center Analytics Software Production Market Share of Top 5 Players
Table CAGR of Major Market (2021-2026)
Table CAGR in Terms of Production of Each Type (2015-2026)
Table CAGR in Terms of Production of Each Application (2015-2026)
Table Global Contact Center Analytics Software Sales (K Unit) by Type (2015-2026)
Figure Global Contact Center Analytics Software Sales (K Unit) and Growth Rate (2015-2026)
Figure Global Contact Center Analytics Software Sales Market Share (%) by Type (2019 -2020)
Table Global Contact Center Analytics Software Sales Value (Million USD) by Type (2015-2026)
Figure Global Contact Center Analytics Software Sales Value (Million USD) and Growth Rate (2015-2026)
Figure Global Contact Center Analytics Software Sales Value Market Share (%) by Type (2019-2020)
Table Global Contact Center Analytics Software Sales (K Unit) by Application (2015-2026)
Figure China Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table China Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure EU Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table EU Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure North America Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table North America Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure Japan Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table Japan Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure India Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table India Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure Southeast Asia Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table Southeast Asia Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure South America Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table South America Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Figure Middle East and Africa Contact Center Analytics Software Production Value (Million USD) and Growth Rate (2015-2026)
Table Middle East and Africa Contact Center Analytics Software Local Capacity, Import, Export and Local Consumption (2015-2020)
Table Global Contact Center Analytics Software Capacity (K Units) and Growth Rate (2015-2026)
Figure Global Contact Center Analytics Software Capacity (K Units) and Growth Rate (2015-2026)
Table Global Contact Center Analytics Software Sales (Unit) by Type (2015-2026)
Figure Global Contact Center Analytics Software Sales(Unit) and Growth Rate (2015-2026)
Table Sales Market Share (%) by Type (2019-2026)
Table Global Contact Center Analytics Software Sales Revenue (Million USD) by Type (2015-2026)
Figure Global Contact Center Analytics Software Sales Revenue (Million USD) and Growth Rate (2015-2026)
Table Sales Revenue Market Share (%) by Type (2019-2026)
Table Global Contact Center Analytics Software Consumption (Unit) by Application (2015-2026)
Figure Global Contact Center Analytics Software Consumption (Unit) and Growth Rate (2015-2026)
Table Consumption Market Share (%) by Application (2019-2026)
Table Global Contact Center Analytics Software Production (K Unite) by Regions (2015-2020)
Table Global Contact Center Analytics Software CAGR (%) in term of Production and Market Share by Regions (2015-2026)
Figure Global Contact Center Analytics Software Production Share by Regions (2019-2020)
Table Global Contact Center Analytics Software Sales (K Unite) by Regions (2015-2020)
Table Global Contact Center Analytics Software CAGR (%) in term of Sales and Market Share by Regions (2015-2026)
Figure Global Contact Center Analytics Software Sales Share by Regions (2019-2020)
Table Global Contact Center Analytics Software Sales Revenue (Million USD) by Regions (2015-2020)
Table Global Contact Center Analytics Software CAGR (%) in term of Sales Revenue and Market Share by Regions (2015-2026)
Figure Global Contact Center Analytics Software Sales Revenue Share by Regions (2019-2020)
Figure Value Chain Structure of Contact Center Analytics Software
Table Value Chain
Table Key Suppliers of Raw Material/Components
Table Key Downstream Customer in Each Application Field
Table Industry News List of Contact Center Analytics Software
Figure Cost Structure of Contact Center Analytics Software in 2020
Table Global Contact Center Analytics Software Capacity Share of Manufacturers (2019-2020)
Figure Global Contact Center Analytics Software Capacity Share of Manufacturers (2019-2020)
Table Global Contact Center Analytics Software Sales Market Share of Manufacturers (2019-2020)
Figure Global Contact Center Analytics Software Sales Market Share of Manufacturers (2019-2020)
Table Global Contact Center Analytics Software Sales Revenue Market Share of Manufacturers (2019-2020)
Figure Global Contact Center Analytics Software Sales Revenue Market Share of Manufacturers (2019-2020)
Figure Global Contact Center Analytics Software Sales Value (Million USD), Growth Rate & Market Share (2021-2026)
Table Cisco Systems, Inc. (US) Profiles
Table Cisco Systems, Inc. (US) Contact Center Analytics Software Product Introduction
Table Cisco Systems, Inc. (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure Cisco Systems, Inc. (US) SWOT Analysis
Table ????Genpact Limited (Bermuda) Profiles
Table ????Genpact Limited (Bermuda) Contact Center Analytics Software Product Introduction
Table ????Genpact Limited (Bermuda) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Genpact Limited (Bermuda) SWOT Analysis
Table ????Verint Systems Inc. (US) Profiles
Table ????Verint Systems Inc. (US) Contact Center Analytics Software Product Introduction
Table ????Verint Systems Inc. (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Verint Systems Inc. (US) SWOT Analysis
Table ????8X8 Inc. (US) Profiles
Table ????8X8 Inc. (US) Contact Center Analytics Software Product Introduction
Table ????8X8 Inc. (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????8X8 Inc. (US) SWOT Analysis
Table ????Genesys (US) Profiles
Table ????Genesys (US) Contact Center Analytics Software Product Introduction
Table ????Genesys (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Genesys (US) SWOT Analysis
Table ????Oracle Corporation (US) Profiles
Table ????Oracle Corporation (US) Contact Center Analytics Software Product Introduction
Table ????Oracle Corporation (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Oracle Corporation (US) SWOT Analysis
Table ????Mitel Networks Corporation (Canada) Profiles
Table ????Mitel Networks Corporation (Canada) Contact Center Analytics Software Product Introduction
Table ????Mitel Networks Corporation (Canada) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Mitel Networks Corporation (Canada) SWOT Analysis
Table ????SAP SE (Germany) Profiles
Table ????SAP SE (Germany) Contact Center Analytics Software Product Introduction
Table ????SAP SE (Germany) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????SAP SE (Germany) SWOT Analysis
Table ????NICE Ltd. (Israel) Profiles
Table ????NICE Ltd. (Israel) Contact Center Analytics Software Product Introduction
Table ????NICE Ltd. (Israel) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????NICE Ltd. (Israel) SWOT Analysis
Table ????Enghouse Interactive (US) Profiles
Table ????Enghouse Interactive (US) Contact Center Analytics Software Product Introduction
Table ????Enghouse Interactive (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Enghouse Interactive (US) SWOT Analysis
Table ????Five9, Inc. (US) Profiles
Table ????Five9, Inc. (US) Contact Center Analytics Software Product Introduction
Table ????Five9, Inc. (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Five9, Inc. (US) SWOT Analysis
Table ????CallMiner (US) Profiles
Table ????CallMiner (US) Contact Center Analytics Software Product Introduction
Table ????CallMiner (US) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????CallMiner (US) SWOT Analysis
Table ????Servion Global Solutions (India) Profiles
Table ????Servion Global Solutions (India) Contact Center Analytics Software Product Introduction
Table ????Servion Global Solutions (India) Contact Center Analytics Software Capacity (K Unit), Sales (K Unit), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2015-2020)
Figure ????Servion Global Solutions (India) SWOT Analysis
Electronic and Semiconductor
Food and Beverages
Chemicals and Materials
Consumer Goods
Construction Manufacturing
Aerospace and Defence
Energy and Power
ICT Media
Banking and Finance
Automotive and Transportation
Machinery and Equipments
Pharmaceutical and Healthcare
Medical Devices