Table of Content

Table of Contents

Global Call Centers Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026
1 Market Scope Call Centers
1.1 Call Centers Market Snapsshot
1.1.1 Major Companies Overview
1.1.2 Market Concentration
1.1.3 Market Share & Six-Year Compound Annual Growth Rate of Major Market (CAGR)
2 Global Call Centers Industry Analysis
2.1 Sector Breakdown Assessment, 2015-2026
2.2 Market Assessment by Type
2.3 Market Size Analysis and Forecast, by Application
3 China Call Centers Market Estimates & Forecasts
3.1 China Call Centers Market by Sector, 2015-2026
3.2 China Call Centers Market by Application, 2015-2026
4 EU Call Centers Market Estimates & Forecasts
4.1 EU Call Centers Market by Sector, 2015-2026
4.2 EU Call Centers Market by Application, 2015-2026
5 USA Call Centers Market Estimates & Forecasts
5.1 USA Call Centers Market by Sector, 2015-2026
5.2 USA Call Centers Market by Application, 2015-2026
6 Japan Call Centers Market Estimates & Forecasts
6.1 Japan Call Centers Market by Sector, 2015-2026
6.2 Japan Call Centers Market by Application, 2015-2026
7 India Call Centers Market Estimates & Forecasts
7.1 India Call Centers Market by Sector, 2015-2026
7.2 India Call Centers Market by Application, 2015-2026
8 Southeast Asia Call Centers Market Estimates & Forecasts
8.1 Southeast Asia Call Centers Market by Sector, 2015-2026
8.2 Southeast Asia Call Centers Market by Application, 2015-2026
9 South America Call Centers Market Estimates & Forecasts
9.1 South America Call Centers Market by Sector, 2015-2026
9.2 South America Call Centers Market by Application, 2015-2026
10 Value Chain (Impact of COVID-19)
10.1 Call Centers Value Chain Analysis
10.1.1 Downstream
10.2 COVID-19 Impact on this Industry
10.2.1 Industrial Policy Issued Under the Epidemic Situation
10.3 Driver
10.4 Opportunity

11 Competitive Analysis
11.1 Teleperformance
11.1.1 Key Information
11.1.2 Service/Solution Introduction
11.1.3 Financials
11.1.4 Business Dynamics
11.2 Convergys (Stream)
11.2.1 Key Information
11.2.2 Service/Solution Introduction
11.2.3 Financials
11.2.4 Business Dynamics
11.3 Sykes Enterprises Inc.
11.3.1 Key Information
11.3.2 Service/Solution Introduction
11.3.3 Financials
11.3.4 Business Dynamics
11.4 Transcom, Atento
11.4.1 Key Information
11.4.2 Service/Solution Introduction
11.4.3 Financials
11.4.4 Business Dynamics
11.5 Arvato
11.5.1 Key Information
11.5.2 Service/Solution Introduction
11.5.3 Financials
11.5.4 Business Dynamics
11.6 West Corporation
11.6.1 Key Information
11.6.2 Service/Solution Introduction
11.6.3 Financials
11.6.4 Business Dynamics
11.7 Acticall (Sitel)
11.7.1 Key Information
11.7.2 Service/Solution Introduction
11.7.3 Financials
11.7.4 Business Dynamics
11.8 TeleTech Holdings Inc.
11.8.1 Key Information
11.8.2 Service/Solution Introduction
11.8.3 Financials
11.8.4 Business Dynamics
11.9 Comdata Group
11.9.1 Key Information
11.9.2 Service/Solution Introduction
11.9.3 Financials
11.9.4 Business Dynamics
11.10 Serco
11.10.1 Key Information
11.10.2 Service/Solution Introduction
11.10.3 Financials
11.10.4 Business Dynamics
11.11 Concentrix
12 Research Conclusion

List of Figure

List of Tables and Figures

Table Revenue (Million USD) of Major Players (2015-2020)
Figure Call Centers Revenue Market Share of Top 5 Players
Table Market Share & CAGR of Major Market (2021-2026)
Figure Regional Market Share in Terms of Revenue (2019 - 2020)
Table CAGR in Terms of Revenue of Each Type (2015-2026)
Table Global Call Centers Revenue (Million USD) by Type (2015-2026)
Figure Global Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Global Call Centers Revenue Market Share (%) by Type (2019 – 2020)
Figure Market Assessment by Type
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Table China Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure China Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table US Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure US Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & ForecastCall CentersDifferent Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Europe Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure Europe Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Japan Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure Japan Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Southeast Asia Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure Southeast Asia Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table South America Call Centers Market Estimates & Forecasts by Sector (2015-2026)
Figure South America Call Centers Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Centers Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Figure Value Chain Structure of Call Centers
Table Value Chain
Table Key Downstream Customer in Each Application Field
Table Industry News List of Call Centers
Table Teleperformance Key Information
Table Call Centers Revenue (Million USD) of Teleperformance (2015-2020)
Figure Teleperformance Service/Solution Introduction
Table Convergys (Stream) Key Information
Table Call Centers Revenue (Million USD) of Convergys (Stream) (2015-2020)
Figure Convergys (Stream) Service/Solution Introduction
Table Sykes Enterprises Inc. Key Information
Table Call Centers Revenue (Million USD) of Sykes Enterprises Inc. (2015-2020)
Figure Sykes Enterprises Inc. Service/Solution Introduction
Table Transcom, Atento Key Information
Table Call Centers Revenue (Million USD) of Transcom, Atento (2015-2020)
Figure Transcom, Atento Service/Solution Introduction
Table Arvato Key Information
Table Call Centers Revenue (Million USD) of Arvato (2015-2020)
Figure Arvato Service/Solution Introduction
Table West Corporation Key Information
Table Call Centers Revenue (Million USD) of West Corporation (2015-2020)
Figure West Corporation Service/Solution Introduction
Table Acticall (Sitel) Key Information
Table Call Centers Revenue (Million USD) of Acticall (Sitel) (2015-2020)
Figure Acticall (Sitel) Service/Solution Introduction
Table TeleTech Holdings Inc. Key Information
Table Call Centers Revenue (Million USD) of TeleTech Holdings Inc. (2015-2020)
Figure TeleTech Holdings Inc. Service/Solution Introduction
Table Comdata Group Key Information
Table Call Centers Revenue (Million USD) of Comdata Group (2015-2020)
Figure Comdata Group Service/Solution Introduction
Table Serco Key Information
Table Call Centers Revenue (Million USD) of Serco (2015-2020)
Figure Serco Service/Solution Introduction
Table Concentrix Key Information
Table Call Centers Revenue (Million USD) of Concentrix (2015-2020)
Figure Concentrix Service/Solution Introduction