Table of Content

Table of Contents



Global Customer Experience (CX) Journey Mapping Tool Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026

1 Market Scope Customer Experience (CX) Journey Mapping Tool

1.1 Customer Experience (CX) Journey Mapping Tool Market Snapsshot

1.1.1 Major Companies Overview

1.1.2 Market Concentration

1.1.3 Market Share & Six-Year Compound Annual Growth Rate of Major Market (CAGR)

2 Global Customer Experience (CX) Journey Mapping Tool Industry Analysis

2.1 Sector Breakdown Assessment, 2015-2026

2.2 Market Assessment by Type

2.3 Market Size Analysis and Forecast, by Application

3 China Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

3.1 China Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

3.2 China Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

4 EU Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

4.1 EU Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

4.2 EU Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

5 USA Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

5.1 USA Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

5.2 USA Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

6 Japan Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

6.1 Japan Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

6.2 Japan Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

7 India Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

7.1 India Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

7.2 India Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

8 Southeast Asia Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

8.1 Southeast Asia Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

8.2 Southeast Asia Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

9 South America Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts

9.1 South America Customer Experience (CX) Journey Mapping Tool Market by Sector, 2015-2026

9.2 South America Customer Experience (CX) Journey Mapping Tool Market by Application, 2015-2026

10 Value Chain (Impact of COVID-19)

10.1 Customer Experience (CX) Journey Mapping Tool Value Chain Analysis

10.1.1 Downstream

10.2 COVID-19 Impact on this Industry

10.2.1 Industrial Policy Issued Under the Epidemic Situation

10.3 Driver

10.4 Opportunity



11 Competitive Analysis

11.1 Touchpoint

11.1.1 Key Information

11.1.2 Service/Solution Introduction

11.1.3 Financials

11.1.4 Business Dynamics

11.2 OmniGraffle

11.2.1 Key Information

11.2.2 Service/Solution Introduction

11.2.3 Financials

11.2.4 Business Dynamics

11.3 IBM

11.3.1 Key Information

11.3.2 Service/Solution Introduction

11.3.3 Financials

11.3.4 Business Dynamics

11.4 Custellence

11.4.1 Key Information

11.4.2 Service/Solution Introduction

11.4.3 Financials

11.4.4 Business Dynamics

11.5 Microsoft

11.5.1 Key Information

11.5.2 Service/Solution Introduction

11.5.3 Financials

11.5.4 Business Dynamics

11.6 Smaply

11.6.1 Key Information

11.6.2 Service/Solution Introduction

11.6.3 Financials

11.6.4 Business Dynamics

11.7 Gliffy

11.7.1 Key Information

11.7.2 Service/Solution Introduction

11.7.3 Financials

11.7.4 Business Dynamics

11.8 UXPressia

11.8.1 Key Information

11.8.2 Service/Solution Introduction

11.8.3 Financials

11.8.4 Business Dynamics

11.9 Smartlook

11.9.1 Key Information

11.9.2 Service/Solution Introduction

11.9.3 Financials

11.9.4 Business Dynamics

11.10 Canvanizer

11.10.1 Key Information

11.10.2 Service/Solution Introduction

11.10.3 Financials

11.10.4 Business Dynamics

11.11 Xmind

11.12 Piwik PRO

12 Research Conclusion

List of Figure

List of Tables and Figures



Table Revenue (Million USD) of Major Players (2015-2020)

Figure Customer Experience (CX) Journey Mapping Tool Revenue Market Share of Top 5 Players

Table Market Share & CAGR of Major Market (2021-2026)

Figure Regional Market Share in Terms of Revenue (2019 - 2020)

Table CAGR in Terms of Revenue of Each Type (2015-2026)

Table Global Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) by Type (2015-2026)

Figure Global Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Global Customer Experience (CX) Journey Mapping Tool Revenue Market Share (%) by Type (2019 – 2020)

Figure Market Assessment by Type

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Table China Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure China Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Table US Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure US Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & ForecastCustomer Experience (CX) Journey Mapping ToolDifferent Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Table Europe Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure Europe Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Table Japan Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure Japan Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Table Southeast Asia Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure Southeast Asia Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Table South America Customer Experience (CX) Journey Mapping Tool Market Estimates & Forecasts by Sector (2015-2026)

Figure South America Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) and Growth Rate (2015-2026)

Figure Market Assessment by Type (2019-2020)

Table Historical & Forecast Customer Experience (CX) Journey Mapping Tool Different Application Field Revenue (Million USD)

Figure Different Application Field Revenue Market Share (%) (2019 – 2020)

Figure Value Chain Structure of Customer Experience (CX) Journey Mapping Tool

Table Value Chain

Table Key Downstream Customer in Each Application Field

Table Industry News List of Customer Experience (CX) Journey Mapping Tool

Table Touchpoint Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Touchpoint (2015-2020)

Figure Touchpoint Service/Solution Introduction

Table OmniGraffle Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of OmniGraffle (2015-2020)

Figure OmniGraffle Service/Solution Introduction

Table IBM Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of IBM (2015-2020)

Figure IBM Service/Solution Introduction

Table Custellence Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Custellence (2015-2020)

Figure Custellence Service/Solution Introduction

Table Microsoft Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Microsoft (2015-2020)

Figure Microsoft Service/Solution Introduction

Table Smaply Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Smaply (2015-2020)

Figure Smaply Service/Solution Introduction

Table Gliffy Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Gliffy (2015-2020)

Figure Gliffy Service/Solution Introduction

Table UXPressia Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of UXPressia (2015-2020)

Figure UXPressia Service/Solution Introduction

Table Smartlook Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Smartlook (2015-2020)

Figure Smartlook Service/Solution Introduction

Table Canvanizer Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Canvanizer (2015-2020)

Figure Canvanizer Service/Solution Introduction

Table Xmind Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Xmind (2015-2020)

Figure Xmind Service/Solution Introduction

Table Piwik PRO Key Information

Table Customer Experience (CX) Journey Mapping Tool Revenue (Million USD) of Piwik PRO (2015-2020)

Figure Piwik PRO Service/Solution Introduction