Table of Content

Table of Contents

Global Call Center Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026
1 Market Scope Call Center
1.1 Call Center Market Snapsshot
1.1.1 Major Companies Overview
1.1.2 Market Concentration
1.1.3 Market Share & Six-Year Compound Annual Growth Rate of Major Market (CAGR)
2 Global Call Center Industry Analysis
2.1 Sector Breakdown Assessment, 2015-2026
2.2 Market Assessment by Type
2.3 Market Size Analysis and Forecast, by Application
3 China Call Center Market Estimates & Forecasts
3.1 China Call Center Market by Sector, 2015-2026
3.2 China Call Center Market by Application, 2015-2026
4 EU Call Center Market Estimates & Forecasts
4.1 EU Call Center Market by Sector, 2015-2026
4.2 EU Call Center Market by Application, 2015-2026
5 USA Call Center Market Estimates & Forecasts
5.1 USA Call Center Market by Sector, 2015-2026
5.2 USA Call Center Market by Application, 2015-2026
6 Japan Call Center Market Estimates & Forecasts
6.1 Japan Call Center Market by Sector, 2015-2026
6.2 Japan Call Center Market by Application, 2015-2026
7 India Call Center Market Estimates & Forecasts
7.1 India Call Center Market by Sector, 2015-2026
7.2 India Call Center Market by Application, 2015-2026
8 Southeast Asia Call Center Market Estimates & Forecasts
8.1 Southeast Asia Call Center Market by Sector, 2015-2026
8.2 Southeast Asia Call Center Market by Application, 2015-2026
9 South America Call Center Market Estimates & Forecasts
9.1 South America Call Center Market by Sector, 2015-2026
9.2 South America Call Center Market by Application, 2015-2026
10 Value Chain (Impact of COVID-19)
10.1 Call Center Value Chain Analysis
10.1.1 Downstream
10.2 COVID-19 Impact on this Industry
10.2.1 Industrial Policy Issued Under the Epidemic Situation
10.3 Driver
10.4 Opportunity

11 Competitive Analysis
11.1 Alliance Data System?
11.1.1 Key Information
11.1.2 Service/Solution Introduction
11.1.3 Financials
11.1.4 Business Dynamics
11.2 ATOS?
11.2.1 Key Information
11.2.2 Service/Solution Introduction
11.2.3 Financials
11.2.4 Business Dynamics
11.3 BT Communications (Ireland)?
11.3.1 Key Information
11.3.2 Service/Solution Introduction
11.3.3 Financials
11.3.4 Business Dynamics
11.4 Capita Customer Management?
11.4.1 Key Information
11.4.2 Service/Solution Introduction
11.4.3 Financials
11.4.4 Business Dynamics
11.5 Convergys Corp?
11.5.1 Key Information
11.5.2 Service/Solution Introduction
11.5.3 Financials
11.5.4 Business Dynamics
11.6 Enter Call Center?
11.6.1 Key Information
11.6.2 Service/Solution Introduction
11.6.3 Financials
11.6.4 Business Dynamics
11.7 EXL Service Holdings?
11.7.1 Key Information
11.7.2 Service/Solution Introduction
11.7.3 Financials
11.7.4 Business Dynamics
11.8 Genpact?
11.8.1 Key Information
11.8.2 Service/Solution Introduction
11.8.3 Financials
11.8.4 Business Dynamics
11.9 HCL BPO Services NI?
11.9.1 Key Information
11.9.2 Service/Solution Introduction
11.9.3 Financials
11.9.4 Business Dynamics
11.10 IBEX Global?
11.10.1 Key Information
11.10.2 Service/Solution Introduction
11.10.3 Financials
11.10.4 Business Dynamics
11.11 IBM Global Process Services?
11.12 Plusoft Informatica?
11.13 Sitel?
11.14 Sykes Enterprises?
11.15 Tata Consultancy Services?
11.16 Teleperformance?
11.17 West Corporation
11.18 CMS
12 Research Conclusion

List of Figure

List of Tables and Figures

Table Revenue (Million USD) of Major Players (2015-2020)
Figure Call Center Revenue Market Share of Top 5 Players
Table Market Share & CAGR of Major Market (2021-2026)
Figure Regional Market Share in Terms of Revenue (2019 - 2020)
Table CAGR in Terms of Revenue of Each Type (2015-2026)
Table Global Call Center Revenue (Million USD) by Type (2015-2026)
Figure Global Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Global Call Center Revenue Market Share (%) by Type (2019 – 2020)
Figure Market Assessment by Type
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Table China Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure China Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table US Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure US Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & ForecastCall CenterDifferent Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Europe Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure Europe Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Japan Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure Japan Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Southeast Asia Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure Southeast Asia Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table South America Call Center Market Estimates & Forecasts by Sector (2015-2026)
Figure South America Call Center Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Call Center Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Figure Value Chain Structure of Call Center
Table Value Chain
Table Key Downstream Customer in Each Application Field
Table Industry News List of Call Center
Table Alliance Data System? Key Information
Table Call Center Revenue (Million USD) of Alliance Data System? (2015-2020)
Figure Alliance Data System? Service/Solution Introduction
Table ATOS? Key Information
Table Call Center Revenue (Million USD) of ATOS? (2015-2020)
Figure ATOS? Service/Solution Introduction
Table BT Communications (Ireland)? Key Information
Table Call Center Revenue (Million USD) of BT Communications (Ireland)? (2015-2020)
Figure BT Communications (Ireland)? Service/Solution Introduction
Table Capita Customer Management? Key Information
Table Call Center Revenue (Million USD) of Capita Customer Management? (2015-2020)
Figure Capita Customer Management? Service/Solution Introduction
Table Convergys Corp? Key Information
Table Call Center Revenue (Million USD) of Convergys Corp? (2015-2020)
Figure Convergys Corp? Service/Solution Introduction
Table Enter Call Center? Key Information
Table Call Center Revenue (Million USD) of Enter Call Center? (2015-2020)
Figure Enter Call Center? Service/Solution Introduction
Table EXL Service Holdings? Key Information
Table Call Center Revenue (Million USD) of EXL Service Holdings? (2015-2020)
Figure EXL Service Holdings? Service/Solution Introduction
Table Genpact? Key Information
Table Call Center Revenue (Million USD) of Genpact? (2015-2020)
Figure Genpact? Service/Solution Introduction
Table HCL BPO Services NI? Key Information
Table Call Center Revenue (Million USD) of HCL BPO Services NI? (2015-2020)
Figure HCL BPO Services NI? Service/Solution Introduction
Table IBEX Global? Key Information
Table Call Center Revenue (Million USD) of IBEX Global? (2015-2020)
Figure IBEX Global? Service/Solution Introduction
Table IBM Global Process Services? Key Information
Table Call Center Revenue (Million USD) of IBM Global Process Services? (2015-2020)
Figure IBM Global Process Services? Service/Solution Introduction
Table Plusoft Informatica? Key Information
Table Call Center Revenue (Million USD) of Plusoft Informatica? (2015-2020)
Figure Plusoft Informatica? Service/Solution Introduction
Table Sitel? Key Information
Table Call Center Revenue (Million USD) of Sitel? (2015-2020)
Figure Sitel? Service/Solution Introduction
Table Sykes Enterprises? Key Information
Table Call Center Revenue (Million USD) of Sykes Enterprises? (2015-2020)
Figure Sykes Enterprises? Service/Solution Introduction
Table Tata Consultancy Services? Key Information
Table Call Center Revenue (Million USD) of Tata Consultancy Services? (2015-2020)
Figure Tata Consultancy Services? Service/Solution Introduction
Table Teleperformance? Key Information
Table Call Center Revenue (Million USD) of Teleperformance? (2015-2020)
Figure Teleperformance? Service/Solution Introduction
Table West Corporation Key Information
Table Call Center Revenue (Million USD) of West Corporation (2015-2020)
Figure West Corporation Service/Solution Introduction
Table CMS Key Information
Table Call Center Revenue (Million USD) of CMS (2015-2020)
Figure CMS Service/Solution Introduction